Terms & Conditions
By using our website or placing an order you agree to be bound by these terms and conditions (“T&Cs”) and the documents referred to within them. We reserve the right to modify these T&Cs at any time.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
- YOUR ORDER
By placing an Online Order with us, you confirm that the information you provide is true, accurate and complete in all respects. By placing an order, you confirm that you are over 18 years of age.
The steps required for a binding contract between you and Argonaut Enclosures are outlined below:
You place an order for products or services:
- Online Orders: when you press the 'Complete Order' button at the end of the online checkout process.
When you place an order, we will send you an acknowledgement email to let you know that we have received your order.
We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order. If you choose to pay via Paypal your payment card will be charged on dispatch. If you choose to pay via Viva Wallet your card will be charged right after Argonaut receives your order and right after its approval.
Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Where we are unable to deliver your order within this period, we reserve the right to cancel your order.
We may contact you if we cannot accept your order, which may be the result of (i) the products not being available, (ii) there is a problem with your payment method, (iii) there has been a pricing or product description error on the website, (iv) we are unable to deliver the products due to local import restrictions or requirements at your delivery destination or (v) you don’t meet our eligibility to order criteria or are in breach of any of the T&Cs or other law.
The contract will be concluded in English and in German.
- RIGHT OF CANCELLATION
You can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the products purchased (or last product, lot or piece if it relates to products or multiple lots or pieces delivered separately).
You must inform us of your decision to cancel your order. You may submit your request by contacting our Customer Service team using this form: https://argonautenclosures.com/pages/model-withdrawal-form. We will communicate you an acknowledgement of receipt by e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our Customer Service.
For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.
EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the products purchased, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We have the right to withhold reimbursement until we have received the products back.
Note that you must send back the products by following the instructions available on our Customer Service no later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these products. You may be liable if the value of the products returned diminishes due to the handling of the products (except when it was necessary to establish the nature, characteristics and functioning of the products).
Prior to returning your products to us, you are obliged to keep and take reasonable care of them.
If an order has already been dispatched for delivery, please wait until you have received your order before exercising your cancellation rights.
- GUARANTEE AND RETURNS
We want you to be delighted with your purchase but understand that sometimes you may need to return a product. You can order with complete confidence as we guarantee to refund or exchange any product that you are not completely happy with within 30 days of receipt of the products. All we ask is that you return the product to us in its original unused condition, in its original undamaged packaging. It is your responsibility to take “reasonable care” of the products.
If you return products according to this guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. If the product is not returned intact we may charge a fee of up to 20% of the purchase price. Likewise, the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.
In the event that the item you have received is damaged in transit or faulty, or if a product fails within one year, we will replace, repair or refund. Please notify us immediately of any such problems and to discuss our methods of returning replaceable items of the product, otherwise we regret we are unable to accept any responsibility for return charges. Likewise, the transport risk and return costs are borne by you. Specific instructions regarding the use and repair of our product are included in the user’s manual.
After one year of the receipt of the product, any replacement or repair of the item or product shall be made at your cost. Depending upon the fault, Argonaut Enclosures will decide whether to repair the product or replace an item of the product.
In the event that you solely wish to install, replace or repair one of the items of the product we accept no responsibility for any damage, faulty installation or repair caused by you, your technician or any third party as well as any possible negative outcome arising from this course of action.
- PRICING AND AVAILABILITY
All prices are inclusive of legally applicable VAT.
Beyond what we say on our website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order.
- PRODUCT INFORMATION
While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings, directions and the user’s manual provided with the product before use.
When ordering products from Argonaut Enclosures for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Argonaut Enclosures, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
- INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you using this website to the extent necessary to make a copy of any order or Contract details.
- OUR LIABILITY
Argonaut Enclosures and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
- APPLICABLE LAW
These conditions are governed by and construed in accordance with the laws of Greece and the European Union (with the exception of its conflict of law provisions). We both agree to submit to the non-exclusive jurisdiction of the courts of Greece, which means that you may bring a claim to enforce your consumer protection rights in connection with these T&C’s in Greece or in the EU country in which you live. If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country of residence.
- AMENDMENTS TO THE T&C’s
We reserve the right to make changes to our website, policies, and terms and conditions, including these T&Cs at any time. You will be subject to the terms and conditions and policies in force at the time that you order products from us, unless any change to those terms and conditions, policies or these T&Cs is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these T&Cs is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these T&Cs and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these T&Cs.
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use Argonaut Enclosures with the involvement of a parent or guardian.
- EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&Cs that is caused by events outside our reasonable control.
An event outside our control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
- Any shipping, postal or other relevant transport strike, failure or accidents.
Our performance under any contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the event outside our control to a close or to find a solution by which our obligations under theσε T&Cs may be performed despite the event outside our control.